Purchasing Information

Refund Policy:

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

As our products are mostly 'made to order', to be eligible for a return, your item must be damaged or broken. It must also be in the original packaging.

Additional non-returnable items:
Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, USB software, that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at enquiries@coastalphotography.co.uk.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at enquiries@coastalphotography.co.uk and send your item to: Pen-Lon Wells-next-the-Sea, Norfolk GB NR23 1HG.

Shipping
To return your product, you should mail your product to: Pen-Lon Wells-next-the-Sea, Norfolk GB NR23 1HG

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Shipping

Delivery within the UK is up to 14 days from the date of ordering. We use DHL, insured and trackable.

We do sell overseas, but please contact to order so we may confirm shipping price and delivery times. All overseas orders are through PayPal invoicing.

 

Shipping (Automatically added at checkout) Trackable and insured

1p - £30.00                                   £12.00

£30.01 - £90.00                            £30.00

£90.01 - £900.00                          £48.00

£900.01+                                      £95.00

Delivery Information

Postage & Packing. UK: Added before final purchase.

Europe & Rest of World contact for price. Pay by Shopify or PayPal or by debit or credit Card through Shopify and PayPal.

All deliveries are insured. All photographs are printed to order and can take 1 - 2 weeks to be finished to our high standard, signed and delivered.

Free to Collect from the collection point

Alternatively, choose online and email your choice to be sent a Paypal invoice and collect from the Wells-next-the-Sea Collection point, or contact to have a private viewing. *By appointment only, PenLon, Southgate Close, Wells-next-the-Sea, Norfolk. NR23 1HG.

Photography/Artwork

 Unique Pieces and Limited Editions are signed, come with a signed description sticker, a signed and dated Certificate of Authenticity and all collectors and their details are Registered with Janice Alamanou. These photographs have 'Limited' and 'Unique' as the description on the website. 

 

Open Editions of 50 - All other photographs are editions of approx 50 in total over all sizes. Nothing is mass produced. They may change in size, larger or smaller, and under the discretion of Janice Alamanou be printed in either colour or black and white. They are signed and come with a signed description sticker.

Mounted Photographs

Photographs printed on high quality archival photographic paper, large photographs are printed as a giclee using heavyweight Hahnemuhle fine art paper, all using specialist photographic inks.

Each photograph is signed by the photographer and mounted in a soft-white card mount and the same colour backing board, acid free, with details of the photograph, signed and ready to frame.

Sizes shown are photograph sizes on the paper used - for total size, including mount board, please contact.

Smooth-coated black wooden frames are available to buy.

Care of Photograph: To be treated as a photograph. Do not place in intense sunlight and keep dry.

Larger sizes available for open editions.
Please note that sizes may vary slightly.

Photograph only

Photographs may be bought without mounts or frames. Please contact for prices.

 

Photograph on Aluminium

Aluminium is light and very durable and can be selected for very large images. Sizes to 2.9m. Available in Matte or Gloss finish.

All photographs supplied on Aluminium are on top quality papers with a long life expectancy and are signed on the reverse with the details of the image.

Aluminium has an approximate width from the wall of 1cm. Comes with aluminium sub-frame or battens, for easy hanging.

Please note that sizes may vary slightly.

Commercial Use


For commercial premises or commercial use please contact for size and prices.

The largest commercial project was for a complete wall at The Fisherman's Yard, Platten's Fishe & Chips Ltd, Wells-next-the-Sea, Norfolk, size: 21m x 4m in the highest part with one panoramic photograph. Supplied using a material which is high quality and wipeable.

 

Please be aware of fraudsters. Buy Janice Alamanou art from a reliable source direct from Janice Alamanou website or Saatchiart. Gallery and Art Fair exhibition dates will be advertised on this website in 'The Artist' section along with long-term representation. If in doubt please contact direct:

m: 0044 7798755757 e: enquiries@coastalphotography.co.uk

Gallery Opening dates...

Unfortunately the Gallery in Staithe Street, Wells, Norfolk, will be permanently closed from 30th April 2020

All online, website and exhibition sales continue as normal and a *'free to collect' service is being added to the website, along with 'Add a Frame'. Collect from: Janice Alamanou, PenLon, Southgate Close, Wells-next-the-Sea, Norfolk. NR23 1HG. *Private viewing and collection are by appointment only.


Privacy Statement

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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at enquiries@coastalphotography.co.uk or mailing us at:
Janice Alamanou - Coastal Photography
Pen-Lon Wells-next-the-Sea, Norfolk GB NR23 1HG

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify or Paypal stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at enquiries@coastalphotography.co.uk or by mail at
Janice Alamanou - Coastal Photography
[Re: Privacy Compliance Officer]
Pen-Lon Wells-next-the-Sea, Norfolk GB NR23 1HG
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