Purchasing Information
Return and Refund Policy:
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
As our products are mostly 'made to order', to be eligible for a return, your item must be damaged or broken. It must also be in the original packaging.
Exchange is at the discretion of Janice Clements.
Additional non-returnable items:
Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, USB software, that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery
Refunds (if applicable)
Return to: Janice Clements - Fine Art & Coastal Photography, Pen-Lon, Southgate Close, Wells-next-the-Sea, Norfolk. NR23 1HG UK.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Email: janiceclements13@outlook.com
Tel: 0044 7798755757
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Janiceclements13@outlook.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only refund items if they are defective or damaged. If you need to exchange an item for the same type of item, send us an email at janiceclements13@outlook.com and when authorised, send your item to: Pen-Lon, Southgate Close, Wells-next-the-Sea, Norfolk NR23 1HG UK. This will be at the discretion of Janice Clements (Alamanou).
Shipping
To return your product, you should mail your product to: Pen-Lon, Southgate Close Wells-next-the-Sea, Norfolk NR23 1HG. UK.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Shipping
Delivery within the UK is up to 14 days from the date of ordering. We use DHL, insured and trackable, or a similar shipping company when necessary.
We do sell overseas, but please contact to order so we may confirm shipping price and delivery times.
UK Shipping (Automatically added at checkout) Trackable and insured
1p - £30.00 £12.00
£30.01 - £550.00 £30.00
£550.01 - £790.00 £55.00
£790.01 - £2000.00 £95.00
£2000.01 upwards £0.00
Delivery Information
Postage & Packing. UK: Added before final purchase at Checkout.
Europe & Rest of World contact for price. Pay by Shopify, or PayPal, or by Debit or Credit Card through Shopify and PayPal.
All deliveries are insured. All photographs are printed to order and can take 1 - 2 weeks to be finished to our high standard, signed and delivered.
Free to Collect from the collection point
Alternatively, choose at Checkout 'Local Pickup' to collect from the Wells-next-the-Sea Collection point: PenLon, Southgate Close, Wells-next-the-Sea, Norfolk. NR23 1HG. Also contact to have a private viewing. *By appointment only, Photography/Artwork.
Unique Pieces and Limited Editions are signed, come with a signed description sticker, a signed and dated Certificate of Authenticity and all collectors and their details are Registered with Janice Clements. These photographs have 'Limited' and 'Unique' as the description on the website.
Open Editions of 50 - All other photographs are editions of approx 50 in total over all sizes. Nothing is mass produced. They may change in size, larger or smaller, and under the discretion of Janice Clements be printed in either colour or black and white. They are signed and come with a signed description sticker.
Photograph only
Photographs may be bought without mounts or frames.
Photographs printed on high quality giclee photographic paper, large photographs are printed using heavyweight Hahnemuhle fine art paper, all using specialist photographic inks.
Each photograph is signed by the photographer and comes with a signed and dated Certificate of Authenticity.
Sizes shown are photograph sizes on the paper used.
Mounted Photographs
Photographs mounted in a soft-white card mount and the same colour backing board, acid-free, with details of the photograph, signed and ready to frame. For total sizing, including mount board, please contact.
Smooth-coated black wooden frames are available to buy. See the 'Add a Frame' in 'Gallery/Buy Online'.
Care of Photograph:
To be treated as a photograph. Do not place in intense sunlight and keep dry.
Larger sizes available for open editions.
Please note that sizes may vary slightly.
Photograph on Aluminium
Aluminium is light and very durable and can be selected for very large images. Sizes to 2.9m. Available in Matte or Gloss finish.
All photographs supplied on Aluminium are on top quality papers with a long life expectancy and are signed on the reverse with the details of the image.
Aluminium has an approximate width from the wall of 1cm. Comes with aluminium sub-frame or battens, for easy hanging.
Please note that sizes may vary slightly.
Close up of photograph on aluminium. Reverse of photograph on aluminium with sub frame
Commercial Use
For commercial premises or commercial use please contact for size and prices.
The largest commercial project was for a complete wall at The Fisherman's Yard, Platten's Fish & Chips Ltd, Wells-next-the-Sea, Norfolk, size: 21m x 4m in the highest part with one panoramic photograph. Supplied using a material which is high quality and wipeable.
Please be aware of fraudsters. Buy Janice Clements (Alamanou) art from a reliable source direct from Janice Clements (Alamanou) website or Saatchiart. Gallery and Art Fair exhibition dates will be advertised on this website in 'The Artist' section along with long-term representation. If in doubt please contact direct:
m: 0044 7798755757 e: janiceclements13@outlook.com
Gallery Opening dates...
A *'free to collect' service has been added to the website, along with 'Add a Frame'. Collect from: Janice Clements (Alamanou), PenLon, Southgate Close, Wells-next-the-Sea, Norfolk. NR23 1HG.
*Private viewing and collection are by appointment only.
Privacy Statement
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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at Janiceclements13@outlook.com or mailing us at:
Janice Clements - Fine Art & Coastal Photography
Pen-Lon Wells-next-the-Sea, Norfolk GB NR23 1HG
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify or Paypal stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 9 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at janiceclements13@outlook.com or by mail at
Janice Clements - Fine Art & Coastal Photography
[Re: Privacy Compliance Officer]
Pen-Lon Wells-next-the-Sea, Norfolk GB NR23 1HG
Environmental Statement
We protect the environment, comply with legislation and continually seek to improve to the highest level by reducing pollution, emissions and waste. We reduce the use of raw materials, energy and supplies by only using necessary materials, sourcing suppliers with similar environmental standards and using recyclable packaging. We recycle and reuse waste.
Social Responsibility
To support local charities and sponsor local events. To buy locally if possible, to reduce fuel emissions.
Sustainability Development
Consider the life of art works and designing them to be as sustainable as possible. Anticipate changes and making adjustments before they become legislation.
Environmental Policy
Products
Products are sourced for environmental impact. Art works are produced by professional printers who have an environmental policy in place. Frames have glass glazing, or clear view glass. Mounts are acid-free card mounts.
Equipment
LED bulbs and small portable location/studio lights LED use less electricity and have a longer life. They also come in varying tones, cool, natural and warm, which compliment exhibiting photographs and capturing images.
Empty ink tanks are mainly recycled through cartridge recycle companies.
Packaging
Packaging is sourced for environmental impact. Boxes, tubes and crates are biodegradable. Cellophane is wood based and also biodegradable. Occasionally we use bubble wrap, this is mainly recycled from wrapping of frames and mounts that have been delivered to us. We then cut and make sure it is in perfect condition before using.
Mileage/Travel
Janice Clements plans her routes carefully to omit the least amount of pollutants. If she is exhibiting somewhere, have an event to attend or a commission, she will incorporate her landscape photography around those dates to prevent extra journeys and emissions.
Waste Disposal
Empty ink tanks are recycled by using cartridge recycling companies where possible. Packaging from delivery of supplies is either re-used, or recycled in the local recycling centre. Old bulbs are recycled.
UK Copyright Law
Under the UK Copyright, Designs and Patents Act 1988, copyright in any photograph on this Website automatically belongs to the photographer, Janice Clements - Fine Art & Coastal Photography.
- No copyright photograph may be copied or reproduced in any way whatsoever without the written permission of the copyright owner.
- Photographers hold copyright in their own work unless agreed otherwise.
- Photographers have the right to assert their moral right to be credited as the author of a photograph.
- Photographers have the right to object to treatment of their photograph which distorts, mutilates or is otherwise damaging to reputation.
- Copyright duration is usually 70 years from the end of the year in which the author dies.
- It is the responsibility of the user / publisher to check that they have permission, are within the terms of any licence, or are within the fair practice or other permissions granted by law.
- Unauthorised copying of a copyright image or photograph or failure to give credit are infringements of law and as such can be subject to criminal sanctions such as a fine or imprisonment or civil sanctions such as claims for damages, accounts, or injunctions precluding ones use of the images.
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